All work is confidential and will not be shared publicly without your written permission.

You will own full copyright and intellectual property for any work created for you.

You are responsible for ensuring that any images or content you provide are properly licensed or owned by you.

Any content or images I provide will be sourced legally and with permission.

Your personal data will be deleted upon request once our working relationship ends.

We’ll begin with a free initial consultation.

All work will be agreed on via email or phone and outlined in a clear quote.

I aim to produce work to a high standard but can’t guarantee results like sales or business success.

I only take on work that I feel qualified for.

I reserve the right to decline or stop work that is illegal, unethical or outside my values.

All work is proofread on my end, but final responsibility for checking content lies with you.

I work Monday to Friday, 9am–5pm (UK time unless otherwise agreed).

Any urgent work or communication outside of hours must be agreed in advance.

If there are errors in my work, you must notify me within 48 hours. Fixes caused by my mistake are free; changes outside scope will be billed hourly.

A design slot will be allocated before your project starts. You must:

• Be available during that window to provide timely feedback

• Supply all assets (text, images, branding, etc.) before the slot begins

If you delay the project by not providing feedback or required assets on time, a £140 per week holding fee will be added.

I aim to meet agreed deadlines, but I’m not responsible for delays caused by missing content, late replies or technical issues out of my control.

Project work is split: 50% deposit upfront, 50% on completion.

Additional costs (e.g., stock photos, third-party subscriptions) will be invoiced separately.

Payments are due within 14 days of the invoice date.

Late payments may incur 10% interest per month on the overdue amount.

Work may pause if invoices remain unpaid.

If you cancel a project, 30 days’ written notice is required. You’re responsible for paying for all work done to that point, and any scheduled hours during the notice period.